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October 20, 2011

Is “Tribal Knowledge” good enough?

By rhernandez October 20, 2011

According to Masaaki Imai in his book Gemba Kaizen – A Common Sense, Low-Cost Approach to Management, management’s two major functions are maintenance and improvement of processes. A basis for both is establishing standards.

Don't kill the tribal knowledge

Is your tribal knowledge good enough?

Standards:

  1. Represent the best, easiest and safest way to do a job.
  2. Are the best way to preserve knowledge and expertise thereby ensuring consistency and continuity.
  3. Provide a way to measure performance.
  4. Provide a way to improve. Maintenance means following the established standard; upgrading standards is improvement.

Standardization is required to build a viable quality system. If you choose to depend on “tribal knowledge”, improvement, consistency and continuity of processes are only as good as our memories.

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