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October 20, 2011

Is “Tribal Knowledge” good enough?

By rhernandez October 20, 2011

According to Masaaki Imai in his book Gemba Kaizen – A Common Sense, Low-Cost Approach to Management, management’s two major functions are maintenance and improvement of processes. A basis for both is establishing standards.

Don't kill the tribal knowledge

Is your tribal knowledge good enough?

Standards:

  1. Represent the best, easiest and safest way to do a job.
  2. Are the best way to preserve knowledge and expertise thereby ensuring consistency and continuity.
  3. Provide a way to measure performance.
  4. Provide a way to improve. Maintenance means following the established standard; upgrading standards is improvement.

Standardization is required to build a viable quality system. If you choose to depend on “tribal knowledge”, improvement, consistency and continuity of processes are only as good as our memories.

December 3, 2010

Training Within Industry (TWI) Webinar

By Jennifer Wilson December 3, 2010
Rosie the Riviter

Image by ckowalik via Flickr

Last month, TMACer Pat Boutier, presented a webinar overview on the topic of Training Within Industry (TWI). For those of you who may have missed the presentation or were unable to attend, we’d like to give you the opportunity to view the recorded webinar.

If you were able to attend the webinar and would like a copy of the slides used in the presentation you can download them here.

To sign up to receive notifications about our webinars and other events TMAC is hosting, subscribe to our newsletter or give us a call. We’d love to hear from you!

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November 12, 2010

I hate managing people!

By Pat Boutier November 12, 2010
working together

Photo by: United States Department of Labor

Managing people is always about politics, isn’t it?

It is, if we believe interpersonal relationships are always someone else’s responsibility.   

 “I’ll ignore it for now; it will stop being a problem soon.”

We tend to think that our involvement requires too much time and uncomfortable discussions with people.

I’m just too busy to spend my time on little stuff like that.”

Continue reading “<i>I hate managing people!</i>” »

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