According to Masaaki Imai in his book Gemba Kaizen – A Common Sense, Low-Cost Approach to Management, management’s two major functions are maintenance and improvement of processes. A basis for both is establishing standards.
Standardization is required to build a viable quality system. If you choose to depend on “tribal knowledge”, improvement, consistency and continuity of processes are only as good as our memories.
Last month, TMACer Pat Boutier, presented a webinar overview on the topic of Training Within Industry (TWI). For those of you who may have missed the presentation or were unable to attend, we’d like to give you the opportunity to view the recorded webinar.
If you were able to attend the webinar and would like a copy of the slides used in the presentation you can download them here.
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Managing people is always about politics, isn’t it?
It is, if we believe interpersonal relationships are always someone else’s responsibility.
“I’ll ignore it for now; it will stop being a problem soon.”
We tend to think that our involvement requires too much time and uncomfortable discussions with people.
”I’m just too busy to spend my time on little stuff like that.”