The purpose of conducting management review is for the management team to get together at determined intervals to
discuss how effective its business is. This included looking for “opportunities for improvement and the need for changes” to how the business is run.
To some organizations, holding management reviews is as dreaded and avoided as going to the dentist. Even dentist trips should occur twice a year for cleaning, so I recommend against annual reviews.
So how often should “Management Review” be held?
When should management review “results of audits”?
Why not within 5 working days after the audit is held?
When should management review “customer feedback”?
Why not the same or the same day received or the following day?
Or why not at a weekly management meeting and review applicable items? How often should management review open “action items”?
How often should management review key performance results (aka Quality Objectives)?
Certainly not annually.
You may have picked up on the recurring theme in the examples above. The answer to “How often the activities listed in “5.6, Management Review” (ISO 9001:2008) need to be reviewed?” is, it depends. It depends on how timely and effective you want your appropriate action to be. The ISO 9001:2008 standard does not say that all the activities listed in “5.6, Management Review” have to be reviewed at the same time. As long as all items of 5.6 are covered and records are kept, whatever frequency of management reviews enables the organization to run its business most effective is acceptable.
How often do you review?
Too often, companies are quick to implement new equipment in order to meet increased customer demand for products, without maximizing the utilization of their current equipment. Equipment changeover time is one area of the business that is often ignored and companies accept long changeover as a part of doing business. The changeover time of equipment can be a Hidden Factory just waiting to be uncovered. It is very common for equipment changeover from one product to the next product, to take a couple hours for completion. Companies often make several product changeovers per week, consuming hours of potential production time. If we could somehow reduce the changeover time from hours to minutes, we could have a dramatic effect on providing additional production capacity. This is what Dr. Shigeo Shingo discovered while helping to develop the Toyota Production System. Dr. Shingo terms his discovery SMED (Single Minute Exchange of Dies), and it prescribe that changeover time should be less than ten minutes for a given product.
What does SMED Involve?
Companies can systematically reduce changeover time on their equipment by following a simply four step method.
SMED Four Step Process
Finally, after completing the SMED four-step process a new changeover standard can be developed using the remaining internal and external steps. The new changeover standard should prescribe the changeover sequence and operators required to complete the changeover on the equipment.
For most companies that have not participated in any formal changeover reduction process on their equipment, applying the SMED approach typically reduces the changeover time by 50% when first applied. By continuing to work as a team, planning changeovers, practicing, being innovative and standardizing changeover methods equipment changeover times can continue to be reduced. Companies should strive to achieve the goal of single-minute changeover times and recapture the loss capacity due to long changeover times.
Historically, most companies have viewed their EHS department as a necessary evil that must be retained to avoid regulatory infractions. However, some companies have shifted their thinking to include their EHS departments as profit centers through re-classifying wastes as revenue streams and identifying opportunities for cost reductions and cost avoidance. This transition is becoming more noticeable as companies implement ISO programs, look for ‘Greener’ products and attempt to reduce the use of raw materials. The following include techniques to demonstrate to executive managers that an EHS department can serve as more than just an overhead expense:
And, as always, DOCUMENT, DOCUMENT, DOCUMENT. Without an accurate baseline, results are hard to demonstrate.
What are the benefits of running your business systematically?
The ISO family of standards (ISO 9001, AS9100, AS9110, ISO 14001, etc.) provides guidelines for conducting and managing business systematically, efficiently and effectively.
There are several elements that can affect the time to complete an Improvement Project (IP). The following is a partial list than can influence the time to finish a project:
As GB/BB concludes their training, they are assigned an IP that they would facilitate and take to fruition. Some belts think that Lean Six-Sigma (LSS) is about using as many tools as possible for each phase of the DMAIC methodology. This is where the coach can provide feedback on what tools make sense to use and provide a direction on the next steps.
The coach can also lead the facilitations of the first kaizen events and have the belts participate on the event, and learn from it, so that they can lead such event.
The coach does not need to be an expert on the process but needs to have a vast experience on the DMAIC or DFLSS methodology. The coaching sessions should not be prescriptive, meaning guiding the belt step by step, but rather should be treated like a sounding board where the belt can bounce ideas.
Coaching should take place on a biweekly basis and should last for about one hour. The coaching is more efficient if the belt provide information before each coaching session.
The bottom line is not to overlook coaching sessions.
Do you use coaching in your company? Have you seen a difference in the impact of project completed?
Just when it seems you finally get used to something, someone goes and changes it. Like many things today, Quality Management System requirements continue to evolve. From 1999 to 2009, the AS9100 Standard has been revised 3 times! The latest revision places more emphasis on how organizations identify and manage Risk, Special Requirements and Critical Items. Additionally, new requirements for Project Management, Configuration Management and On-Time-Delivery significantly effect how registration audits will be conducted.
The ISO 9001 family of standards requires that organizations: